Your Questions

Clear answers,
tailored to your skin.

Because a good decision starts with precise answers.

1
Understanding Paradermia
Is Paradermia an online parapharmacy?+
Yes. Paradermia is an online parapharmacy specializing in dermo-cosmetics and wellness. Skincare, dietary supplements, hygiene products — rigorously selected according to pharmaceutical criteria. Our specialty: we build personalized in & out protocols, adapted to your complete profile.
I've tried everything. Why would this be different?+
Because Paradermia doesn't start with your skin type — it starts with you. Many routines fail not due to lack of product quality, but because they are poorly adapted, poorly combined, or poorly introduced. Here, we prioritize consistency above all else.
What differentiates you from classic skincare advice?+
The Paradermia approach isn't just based on aesthetic advice. It relies on a pharmaceutical reading of formulas, active ingredient compatibilities, and skin profile. You benefit from a coherent protocol, conceived as a whole, and ongoing follow-up.
What's the difference between a signature routine and a personalized protocol?+
A signature routine is a solid foundation, designed for the most common profiles. A personalized protocol goes further: it integrates your lifestyle, stress, diet, and specific constraints. It's the difference between off-the-rack clothing and a custom-made piece.
How does the Paradermia skin analysis work?+
The analysis is based on several dimensions: your skin type, lifestyle, environment, and habits. It allows us to build a coherent routine, avoiding inappropriate combinations and incompatible active ingredients. In just a few minutes, you get a protocol truly adapted to your profile.
Is the analysis free and without obligation?+
Yes — entirely free and with no purchase obligation. You receive your personalized protocol, and it's then up to you whether or not to follow the recommendations. We prioritize accuracy over sales pressure.
2
Safety and Adaptation
I have very sensitive skin. What if I react badly?+
Sensitive and reactive skin is our specialty. Your profile is analyzed to avoid the most common mistakes. Our pharmaceutical audit precisely identifies active ingredients to avoid, concentrations to respect, and incompatible combinations for your profile. A large part of skin reactions are due to inappropriate active ingredient combinations — we systematically take this into account.
Are your products suitable for pregnancy and breastfeeding?+
Yes — with particular vigilance. Every product in our SAFE routines has been audited to exclude contraindicated active ingredients. Retinol, phototoxic essential oils, salicylates — nothing dangerous is included in these routines. No exceptions.
Are your products suitable for black and mixed-race skin?+
Absolutely. Black and mixed-race skin has specific needs — phototype IV-VI, risk of post-inflammatory hyperpigmentation, reactivity to AHAs. Our analysis precisely takes this into account. Certain active ingredients excellent for other phototypes can worsen spots on dark skin — we know this and systematically integrate it.
Are your products more expensive than at a pharmacy?+
Our prices remain comparable to those of a traditional pharmacy. The difference lies in the selection, the consistency of the recommendation, and the integration of the product into a precise protocol. Each product has a reason to be in your routine.
3
Method and Efficiency
What is INCI audit?+
INCI is the International Nomenclature of Cosmetic Ingredients. At Paradermia, every product undergoes a complete reading of this list: active ingredient concentration, presence of allergens, compatibility with other products in the routine. This guarantees the consistency and safety of each protocol.
Do dietary supplements really make a difference for skin?+
Yes — provided they are adapted to your profile and combined with the right topical treatments. This is precisely what Paradermia's in & out approach offers: coherent action, from the inside out, only when relevant to your profile.
How to combine topical treatments and dietary supplements?+
Topical treatments act on the surface — they target, protect, and moisturize. Dietary supplements act in depth — they nourish the skin from within. Paradermia's in & out approach coherently combines both: each supplement is chosen to amplify the action of the recommended topical treatments.
I don't have time for a routine that's too long.+
3 to 5 steps maximum. A realistic routine that you can maintain over time. The goal isn't to accumulate products — it's to build a routine that you will actually follow, and that will actually work.
4
After Purchase
What happens after my purchase?+
You receive your routine with a personalized guide detailing the order of application and frequencies. A first check-in is made at D+15 to ensure proper handling, then at D+30 and D+60 to monitor your skin's evolution and adjust if necessary. Our pharmacist remains available between each step.
Can I modify my routine after ordering?+
Yes. Your skin evolves — and so does your routine. At D+30 and D+60, we review your results and adjust if necessary. Between these steps, our pharmacist remains available to answer your questions.
Do you ship outside of Europe?+
We ship to mainland France and throughout Europe via Mondial Relay. For any delivery outside Europe, contact us — we will find a suitable solution.
How do I track my order?+
Upon shipment, you will receive an email with your tracking number. You can also check the status of your order from your Paradermia customer account. For any questions, our team is available via the contact page.
What is your return policy?+
We accept returns within 14 days of receipt, for unopened products in their original condition. For any return or exchange, contact us — we handle each request individually.
5
Paradermia Circle
How do I join the Paradermia Circle?+
The Paradermia Circle is activated automatically when you create your customer account — no additional registration is necessary. From your first purchase, you start earning points.
How do loyalty points work?+
You earn 1 point per euro spent, +10 points upon registration, +5 points per verified review, and +15 points on each birthday. From 150 points, you unlock your first reward. Everything is visible in your customer area.
What are the program levels?+
The Paradermia Circle includes 3 levels: Member (upon registration), Expert (from 500 points), and VIP (from 1000 points). Each level unlocks additional benefits — priority access to new products, private offers, and for VIPs, a skincare consultation with our pharmacist.
How do I use my points?+
Your points convert into targeted rewards — discovery sizes, travel-sized products, product duos, or express consultations. Each reward is chosen to align with your current routine, not randomly. Everything is accessible from your client area.
Can I refer someone?+
Yes. When your referred friend makes their first validated purchase, you receive +50 points and your friend gets -15% off their first order of €60 or more. Referrals are available from your client area.

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